1. General Provisions
We value every customer and strive to provide the best service. Our return policy is developed in accordance with consumer protection laws.
2. Return Timeframe
You have the right to return the product within 14 days from the moment of receiving the order. To initiate a return, you need to contact us through the feedback form or using the contact phone numbers.
3. Return Conditions
To make a return, the product must meet the following requirements:
- Original packaging and protective materials preserved
- No signs of use or damage
- All accompanying documents and certificates preserved
- The product has not been used and has maintained its marketable appearance
4. Return Process
To return a product, you need to:
- Fill out the return form on the website or contact us
- Receive confirmation and shipping instructions
- Securely package the product for safe transportation
- Send the product to the specified address
5. Refund
After receiving and checking the returned product, the funds will be refunded within 7 working days using the same payment method. The buyer bears the shipping costs when returning a product of proper quality.
Funds are refunded except for the amount of transportation costs if they were paid by the seller
6. Exceptions
Returns are not accepted in the following cases:
- The product shows signs of use or damage
- Original packaging or accompanying documents are missing
- The return period has expired
7. Additional Information
If you have any questions about returning a product, please contact our support service. We are always ready to help you resolve any issues.